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600 engineers nationwide Over 2,000 repairs a day 3 months guarantee 3 months guarantee


We want you to enjoy using your new games console for years to come. Your manufacturer’s product guarantee provides cover for mechanical and electrical breakdown but will be limited to a year and may not cover parts or breakdown through mishap.

One of the best ways of protecting your console now and in the future is with a Care Plan; providing peace of mind should the worst ever happen.

Alternatively, if your games console costs less than £150 you can purchase Instant Replacement. To find out more click here.

Key benefits:

  • Protection against breakdown or mishap
  • We’ll fix or replace with new
  • All parts, labour and call out charges covered
  • Unlimited repairs

See the table below for the key benefits of the plan.


Protection against breakdown
Whether it’s a disc stuck in your games console or freezing, if your games console goes on the blink, we’ll fix it.
Protection against mishap
We don’t expect you to wrap your games console in cotton wool. If your product suffers a mishap, we’ll fix it.
Fast fix
We’re so confident we can repair your product quickly we’ve made a promise – if we fail to fix it within 14 days you can ask for a replacement.*
You won’t pay a penny more
No expensive charges for parts, labour or call out – we’ll pay for them all. And if no fault is found you’ll not be charged.
We’ll fix or replace with new
If we are unable to repair your product, we’ll give you a brand new one.
Unlimited repairs
There’s no limit to the amount of repairs you can have, we’ll always be there to help.
Request a replacement
If your games console goes wrong again after the 3rd repair, you can request a replacement.
24/7 freephone help & advice
From firmware issues to cable dilemmas, our team of experts at our UK based Contact Centre are on hand to take your calls, all day, every day.
Worldwide protection
If you take your games console with you when you move abroad and it breaks down, don’t worry, we can still help.

*14 day repair promise starts from when we collect your item or when you drop your item to one of our stores.

You can purchase a Care Plan over 3 or 5 years or you can pay monthly by direct debit from as little as £1.50 a month. There’s no fixed term and you can cancel the agreement anytime you like.


Games Consoles 3 Years 5 Years Monthly
£151 - £200 £29 £49 £1.50
£201 - £300 £49 £69 £2.00
£301 - £1500 £64 £99 £3.00

Protect your product with a Care Plan:

Just add a Care Plan to your order at the checkout