CARE PLANSbrought to you by
We want you to enjoy using your new printer or scanner for years to come. Your manufacturer’s product guarantee provides cover for mechanical and electrical breakdown but will be limited to a year and may not cover parts or breakdown through mishap.
One of the best ways of protecting your printer or scanner now and in the future is with a Care Plan; providing peace of mind should the worst ever happen.
Alternatively, if your printer or scanner costs less than £150 you can purchase Instant Replacement. To find out more click here.
- Protection against breakdown or mishap
- We’ll fix or replace with new
- 24/7 freephone help & advice
- Worldwide protection
See the table below for the key benefits of the plan.
|Protection against breakdown |
Whether it’s a paper jam or too slow, if your printer or scanner breaks, we’ll fix it.
| Protection against mishap |
We don’t expect you to wrap your printer or scanner in cotton wool. If your product suffers a mishap, we’ll fix it.
| Fast fix |
We’re so confident we can repair your product quickly we’ve made a promise – if we fail to fix it within 14 days you can ask for a replacement.*
|You won’t pay a penny more |
No expensive charges for parts, labour or call out – we’ll pay for them all. And if no fault is found you’ll not be charged.
|We’ll fix or replace with new |
If we are unable to repair your product, we’ll give you a brand new one.
|Unlimited repairs |
There’s no limit to the amount of repairs you can have, we’ll always be there to help.
|Request a replacement |
If your product goes wrong again after the 3rd repair, you can request a replacement.
|24/7 freephone help & advice |
From scanning issues to printing problems, our team of experts at our UK based Contact Centre are on hand to take your calls, all day, every day.
|Worldwide protection |
If you take your printer or scanner with you when you move abroad and it breaks down, don’t worry, we can still help.
*14 day repair promise starts from when we collect your item or when you drop your item to one of our stores.
You can purchase a Care Plan over 3 or 5 years or you can pay monthly by direct debit from as little as £1.50 a month. There’s no fixed term and you can cancel the agreement anytime you like.
|Printers & Scanners||3 Years||5 Years||Monthly|
|£151 - £200||£39||£59||£1.50|
|£201 - £300||£44||£69||£2.00|
|£301 - £400||£49||£79||£2.50|
|£401 - £1500||£59||£99||£3.00|