KNOWHOW 24/7 Help & Advice - 1 year service

Product code: 304431

Product features

  • Free phone help service
  • Help available 24/7
  • "How to" advice
  • Remote fix for computers
£70.00
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  • Delivery dates and prices
  • Stores you can collect from
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We can’t find that location, so please choose from these options:

  1. Check your spelling and try again. We can accept the most common abbreviations for addresses.
  2. Tell us if you’re looking for the address of a new property, as we may not have its postcode on our records yet. To do this, call us on 0344 561 0000.
  3. Visit http://www.royalmail.com if you think the postcode details you’re entering may be wrong. Or call 0344 561 0000 to speak to one of our sales team. They’re available:

Monday to Friday: 8am to 8pm
Saturday: 9am to 6pm
Sunday: 10am to 5 pm

  • In a very few cases, our location checker may not recognise an existing town or postcode. If you’re sure you’ve entered it correctly, go back to the product page, and click on ‘Add to basket’. We’ll then use our back-up system to do an enhanced check.
  • Yes, we deliver to
    Continue shopping

    We can't split orders across different towns or postcodes, so please either:

    • Change the location for this new selection to , OR
    • Change the location for the item(s) already in your basket to
    Pick a date and time that suits you Earliest delivery date available
    • June
    • MO
    • TU
    • WE
    • TH
    • FR
    • SA
    • SU

      Searching for delivery dates

      Free delivery within 5 working days

      Sorry, we can’t check for delivery dates just now.
      Click on ‘Add to basket’
      See collect-in-store options instead
      See collect-in-store options instead
      PC World, Carphone Warehouse and Currys make up our family of stores.

      Product features

      • Free phone help service
      • Help available 24/7
      • "How to" advice
      • Remote fix for computers
      Product information
      Whenever you have a technological trauma, we're here to help with our KNOWHOW 1-year 24/7 Help and Advice service. We have experts in every area of technology ready and waiting for your call, no matter what time of day or night, all year round. The service covers most household technology, so whether you've got a computer conundrum or your TV is being troublesome we can help!

      Freephone assistance


      Members get full access to our UK-based experts through an exclusive Freephone number, so there's no need to worry about call costs if your issue takes some time to fix.

      We can help


      It doesn't matter how simple or complex your call is. We can do everything from give advice on how to use Windows applications through to connecting a Smart TV to the internet. We'll stay on the line and take you through the whole process so you can enjoy your product fully.

      Remote fix


      If you've got a complex computer issue, our innovative “Remote Fix” technology lets our expert share control of the mouse while they guide you through the solution over the phone. This state-of-the-art system lets you go hands-free while we do all the tricky stuff and lets us solve over 80% of computer problems right away.

      You'll receive a starter pack with full details of how to start using this service when you buy a year's membership. Our experts will only be a call away, every hour, every single day with the KNOWHOW 24/7 Help and Advice service.
      Specification

      Technical specifications for KNOWHOW 24/7 Help & Advice - 1 year service

      Service details
      Services included Computer phone service
      Activation method Immediate activation - provide your order reference number, which is in your order confirmation email
      Duration 1 year service
      Support Method Phone & Remote support
      Support Availability Call our UK-based Freephone number – 24/7, 365 days a year
      Remote fix
      ''How to'' advice
      Supports all your devices
      UK based call centre

      NOTE: The 24/7 service excludes major domestic appliances including: Fridges, Freezers, Ovens, Washing Machines and Tumble Dryers.
      Customer reviews

      KNOWHOW 24/7 Help & Advice reviews verified by Reevoo

      34 reviews

      Reviews from: Sort by:
      (8.9 out of 10)
      Value for money
      8.9
      Overall rating
      8.9
      Scores 8.9 out of 10 based on 34 reviews
      Show more score details
      (10 out of 10)

      Alan

      shefford GB not very computer litterate
      +
      expert help given in and understanding way little wait time
      allied to a no rush service
      cannot remote into tablets as yet
      Confirmed purchase: 02 March 2014
      Published on: 30 March 2014
      (10 out of 10)

      Frances

      Midhurst, West Sussex GB
      +
      I jut cannot fault this service. The advisers are VERY knowledgeable, always courteous, and nothing ever seems too much trouble. Its a pleasure to be able to give such a good report. I have had this 24/7 deal for several years, and the value is excellent, even though `I do not have to use it to any great extent, but its there when I need it.
      I have found absolutely none !
      Confirmed purchase: 12 February 2014
      Published on: 13 March 2014
      (9 out of 10)

      Jennifer

      Leicester GB No
      +
      Peace of mind there is always someone at the end of the pohone to help solve problems
      Not all problems get resolved
      Confirmed purchase: 13 January 2014
      Published on: 15 February 2014
      (9 out of 10)

      Martin

      Bristol GB
      +
      - Morning, noon or night you can speak to someone and although I've only used it twice, on both occasions my problem has been solved on the first call
      - I found a special offer and only paid just over half price for a year's cover, which is cheaper than the cost of a single visit to a chargeable support service, so watch out for the deals to make it even better value!
      - a free 0800 number instead of one of the chargeable 0845/0844 or worse that other companies use.
      - the only criticism is that much of the support seems to be being accessed from information that's generally available on the internet, but unless you know exactly what you're looking for and how to apply it, it still gives confidence and saves a lot of time.
      Confirmed purchase: 14 January 2014
      Published on: 11 February 2014
      Delivery, Order & Collect and Services

      Delivering your online order

      Get this delivered on a day to suit you

      At PC World we deliver 7 days a week. Choose from:

      Free delivery: within 5 working days and available on all orders. No minimum spend required.

      FREE next day delivery: on orders placed before 9pm Monday-Friday, or 4pm on weekends. Tell us your mobile number and on the day of the delivery we'll text you to say what time your order will be with you.

      Same day delivery (£9.99): exclusively for selected addresses in Greater London. Simply place your order before 9:30am Monday-Friday and receive it that evening between 6:30pm and 10:30pm.

      Availability checker

      How and when can you get hold of your selections? Finding out should be quick and easy, so with just a few clicks our Availability Checker shows you:

      • Delivery dates, time-slots and prices
      • Local stores with stock you can collect from now
      • Local stores you can get items sent to for you to collect later
      To use our Availability Checker, simply:

      1. Enter a town or postcode in the box on the product page for an item you’ve selected
      2. Click on the magnifying glass
      3. Review the delivery and collection options local to you – just click on any one to add it to your basket

      Stock updates

      Find something you want but it’s not in stock? On the item’s product page, simply click on ‘Email me when back in stock’, and let us have your email address. We’ll let you know as soon as it’s available again.

      Order online and collect in store

      Sometimes you’ll want something even quicker than we can deliver. Or you can’t be in when our van or courier would arrive. That’s why we offer you the option to order online and collect in store.
      Subject to what you’re ordering and where you want to collect from, you can:

      Reserve & Collect – reserve online for free and collect at a local store as soon as you like. Once reserved, your item’s held till closing time the next day, to be paid for when you collect.

      Pay & Collect – pay online, and have the item sent, for free, from our warehouse to a local store for you to collect. Starting on the date the item arrives in store – which you choose in checkout – you have 28 days to collect it.

      Your fastest way to order online for collection is to use our ‘Availability Checker’ feature:

      1. Enter a town or postcode in the box on the product page for an item you’ve selected
      2. Click on the magnifying glass
      3. Review the collection options local to you – just click on any one to add it to your basket
      £70.00
      Looks like there was a problem checking your location
      Let's show you
      • Delivery dates and prices
      • Stores you can collect from
      All local to you
      Sorry we couldn't find that location; are you sure you entered it correctly?
      Need help?
      Let's locate you

      We can’t find that location, so please choose from these options:

      1. Check your spelling and try again. We can accept the most common abbreviations for addresses.
      2. Tell us if you’re looking for the address of a new property, as we may not have its postcode on our records yet. To do this, call us on 0344 561 0000.
      3. Visit http://www.royalmail.com if you think the postcode details you’re entering may be wrong. Or call 0344 561 0000 to speak to one of our sales team. They’re available:

      Monday to Friday: 8am to 8pm
      Saturday: 9am to 6pm
      Sunday: 10am to 5 pm

    • In a very few cases, our location checker may not recognise an existing town or postcode. If you’re sure you’ve entered it correctly, go back to the product page, and click on ‘Add to basket’. We’ll then use our back-up system to do an enhanced check.
    • Yes, we deliver to
      Continue shopping

      We can't split orders across different towns or postcodes, so please either:

      • Change the location for this new selection to , OR
      • Change the location for the item(s) already in your basket to
      Pick a date and time that suits you Earliest delivery date available
      • June
      • MO
      • TU
      • WE
      • TH
      • FR
      • SA
      • SU

        Searching for delivery dates

        Free delivery within 5 working days

        Sorry, we can’t check for delivery dates just now.
        Click on ‘Add to basket’
        See collect-in-store options instead
        See collect-in-store options instead
        PC World, Carphone Warehouse and Currys make up our family of stores.
        KNOWHOW 24/7 Help & Advice - 1 year service
        £70.00