KNOWHOW 24/7 Help & Advice - 1 year service

Product code: 304431

  • Available for Home Delivery
  • Available to Order Online & Collect in Store from next day  

Product features

  • Free phone help service
  • Help available 24/7
  • "How to" advice
  • Remote fix for computers
Product information
Whenever you have a technological trauma, we're here to help with our KNOWHOW 1-year 24/7 Help and Advice service. We have experts in every area of technology ready and waiting for your call, no matter what time of day or night, all year round. The service covers most household technology, so whether you've got a computer conundrum or your TV is being troublesome we can help!

Freephone assistance

Members get full access to our UK-based experts through an exclusive Freephone number, so there's no need to worry about call costs if your issue takes some time to fix.

We can help

It doesn't matter how simple or complex your call is. We can do everything from give advice on how to use Windows applications through to connecting a Smart TV to the internet. We'll stay on the line and take you through the whole process so you can enjoy your product fully.

Remote fix

If you've got a complex computer issue, our innovative “Remote Fix” technology lets our expert share control of the mouse while they guide you through the solution over the phone. This state-of-the-art system lets you go hands-free while we do all the tricky stuff and lets us solve over 80% of computer problems right away.

You'll receive a starter pack with full details of how to start using this service when you buy a year's membership. Our experts will only be a call away, every hour, every single day with the KNOWHOW 24/7 Help and Advice service.

Technical specifications for KNOWHOW 24/7 Help & Advice - 1 year service

Service details
Services included Computer phone service
Activation method Immediate activation - provide your order reference number, which is in your order confirmation email
Duration 1 year service
Support Method Phone & Remote support
Support Availability Call our UK-based Freephone number – 24/7, 365 days a year
Remote fix
''How to'' advice
Supports all your devices
UK based call centre

NOTE: The 24/7 service excludes major domestic appliances including: Fridges, Freezers, Ovens, Washing Machines and Tumble Dryers.
Customer reviews

KNOWHOW 24/7 Help & Advice reviews verified by Reevoo

34 reviews

Reviews from: Sort by:
(8.9 out of 10)
Value for money
Overall rating
Scores 8.9 out of 10 based on 34 reviews
Show more score details
(10 out of 10)


shefford GB not very computer litterate
expert help given in and understanding way little wait time
allied to a no rush service
cannot remote into tablets as yet
Confirmed purchase: 02 March 2014
Published on: 30 March 2014
(10 out of 10)


Midhurst, West Sussex GB
I jut cannot fault this service. The advisers are VERY knowledgeable, always courteous, and nothing ever seems too much trouble. Its a pleasure to be able to give such a good report. I have had this 24/7 deal for several years, and the value is excellent, even though `I do not have to use it to any great extent, but its there when I need it.
I have found absolutely none !
Confirmed purchase: 12 February 2014
Published on: 13 March 2014
(9 out of 10)


Leicester GB No
Peace of mind there is always someone at the end of the pohone to help solve problems
Not all problems get resolved
Confirmed purchase: 13 January 2014
Published on: 15 February 2014
(9 out of 10)


Bristol GB
- Morning, noon or night you can speak to someone and although I've only used it twice, on both occasions my problem has been solved on the first call
- I found a special offer and only paid just over half price for a year's cover, which is cheaper than the cost of a single visit to a chargeable support service, so watch out for the deals to make it even better value!
- a free 0800 number instead of one of the chargeable 0845/0844 or worse that other companies use.
- the only criticism is that much of the support seems to be being accessed from information that's generally available on the internet, but unless you know exactly what you're looking for and how to apply it, it still gives confidence and saves a lot of time.
Confirmed purchase: 14 January 2014
Published on: 11 February 2014
Delivery, Order & Collect and Services

Online delivery

Get this delivered on a day to suit you

At PCWorld we deliver 7 days a week. Choose from:

Free delivery: within 5 working days and available on all orders. No minimum spend required.

Next day delivery (from £4.99): on orders placed before 5pm Monday-Friday, or 1pm on weekends. Tell us your mobile number and on the day of the delivery we'll text you to say what time your order will be with you.

Same day delivery (£9.99): exclusively for selected addresses in Greater London. Simply place your order before 9:30am Monday-Friday and receive it that evening between 6:30pm and 10:30pm.

Order online and collect in store

Did you know you can order online and collect in store for free?

It's simple - just select 'Collect in store' from the basket page, type in your town or postcode and we will show stock availability for your nearest stores.

There are two Order Online and Collect in Store services:

Reserve and Collect

If your local store has the product in stock, you can reserve it online to be paid for and collected in store. Your item will be available to collect one hour after the reservation and it will be held until the end of the following day.

Pay and Collect

If your local store doesn't have this product in stock, you can pay online and then have it delivered to store for collection.

Your item will be sent from our warehouse to the store for free and will be available to collect from 5pm on your chosen day of delivery, including next day. Your product will be available to collect for 28 days after delivery.

  • Available for Home Delivery
  • Available to Order Online & Collect in Store from next day  
KNOWHOW 24/7 Help & Advice - 1 year service