We will always help you out if your product develops a fault while under warranty.
For assistance, you can contact us in one of the following ways:
In store: Simply take your faulty product along with proof of purchase to your nearest Currys or PC World store.
Our colleagues in store will check your product and, depending on the manufacturer’s warranty policy, will either book your product in for repair or provide you with a replacement.
Over the phone: In the case of large products such as white goods and TVs, please call our contact centre on0844 561 1234 where our colleagues in Sheffield will arrange either a repair or exchange.
Online: If you purchased your product online, you can request a repair or exchange by logging into your personal account and selecting‘Ask a question’ and then following the‘Product support, returns & after-care service’ link.
While it can be frustrating if a product develops a fault out of warranty, our Knowhow team is here to help.
In store: Visit us in store to speak to a Knowhow colleague who can advise you on the most suitable service to get your product working again.
By phone: You can also call our Knowhow team at their UK based call centre on0844 561 0018. We will advise you on the best repair solution and can even arrange services for you over the phone.
We understand that sometimes you may change your mind about a purchase. You can return unwanted items to store, by phone, or online if purchased from our website.
Large items and installations: Large products such as white goods and televisions are delivered directly from our distribution centre and are installed by our skilled Knowhow team.
Smaller items: Smaller items will be delivered by courier or the Royal Mail. The courier delivering your items will be detailed in your order confirmation along with directions on how to track your parcel.
If you would like to change the delivery or installation date of a product, please call our UK based contact centre on0844 561 1234.
Products delivered via courier cannot be rearranged, although if you miss your delivery, most couriers leave information detailing their missed delivery process.
For more information regarding rearranging deliveries, please call our contact centre on0844 561 1234.
You can track your order by visiting our Knowhow Track It pagehere.
Large home delivery items including white goods: When purchasing your item you will have received an order confirmation form. This will have been handed to you in store or emailed to you if you purchased your product online.
Simply type the order reference from this form along with your postcode and phone number into theonline form to track your delivery.
Smaller items and appliances: If you order a product online or via our Pay & Collect service, it may be delivered by courier. The courier and tracking number will be included in your order confirmation email along with details on how to track it.
Links to external couriers’ tracking services can also be found at the bottom right of ourTrack It page.
If you require spare parts for a product purchased from us, you can order them from Partsmaster.
Either log on towww.partsmaster.co.uk or call0844 800 3456.
Order & Collect allows you to select an item online and collect it from store. There are two Order & Collect options:
Reserve & Collect: Reserve & Collect allows you to reserve your item online and pay for it upon collection in store.
Look for this icon to confirm your item is available for Reserve & Collect:
Pay & Collect: If a product isn’t available in store but is available on our website, you can pay for it online and have it delivered to store for collection at your convenience.
Look for this icon to confirm your item is available for Pay & Collect:
If you’re having a new product delivered, we will happily remove and recycle your old one.
All that we ask is that your old product is disconnected from the power and in the case of fridges and freezers, completely defrosted and empty.
From hard-wiring white goods to wall-mounting TVs, we offer a range of installation services to suit your needs.
Call into any of our stores to discuss your installation requirements with our sales and Knowhow colleagues or call us on0844 561 1234.
If buying online, select an installation option from the drop-down menu when prompted.
If the service you require is not available for purchase online, please visit us in store or call us at our contact centre on0844 561 1234 and we can find the right service for you.
You can find your nearest store using our handy store finder.
You can now order selected items online and have them delivered to a Carphone Warehouse store for pick-up. Please note, these stores are for pick-up only, and don’t carry PC World stock or accept PC World returns.
There are several ways to contact our customer services team.
By email: firstname.lastname@example.org
By phone:0844 561 1234
PO Box 1687