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Help with your order

Contact Us - Questions about your order
At PC World, we have one of the largest customer contact centres in electrical retailing. Our team of agents are dedicated to help support you with your order both before you buy and after your purchase – 7 days a week.

Ask a question about your order

For an immediate response to any questions you have about a purchase, after sales query or to give us some feedback, please contact our Customer Services Team on 08445 610000 and select from the following 4 options:

1. For details of local stores including address and opening hours
2. To talk to our team about buying a product or to reserve an item at your local store
3. If you are expecting a delivery or any other aspects of our delivery service
4. Any other service including product faults and repairs or other after sales service

Or log in to My Account and use the Contact Us facility

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Ask a question about home delivery

Call our home delivery helpline on 0844 561 7000

Opening hours:
Mon–Fri: 7am–8pm
Sat: 7am–8pm
Sun: 7am–7pm

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Contact whateverhappens

Call whateverhappens on 0844 561 4000

Opening hours
Mon–Fri: 8am–6pm
Sat: 9am–6pm

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Order by phone

Call us on 08445 61 00 00 for help and advice on product selection and availability.

Opening hours
Mon-Fri: 9am–8pm
Sat: 9am–6pm
Sun: 10am–5pm

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If you suspect a fault with your large screen TV over 24"

We have a dedicated support team who will be able to assist you should you suspect a fault with your TV within your warranty period. Please call them on 0844 800 6020 for advice:

Opening hours
Mon-Fri: 8am-8pm
Sat: 9am-6pm
Sun: 9am-5.30pm