Great deals to help students to work hard
 

£200 Reward Pack Frequently Asked Questions

Pre-purchase

  1. Who is eligible to enter?
  2. Can I enter if I made my purchase online or by phone?
  3. What products are eligible?
  4. How do I enter?
  5. When do I have to enter by?
  6. Can I enter more than once?
  7. Do I have to use all of the rewards?
  8. What happens if I return or refund my PC or laptop after I have registered?
  9. When do rewards run out?
  10. I don’t have access to the internet, how do I enter?

Post-purchase

  1. What happens if the entry page crashes while I’m completing my registration form?
  2. What happens if my pdf vouchers do not download?
  3. My printed voucher didn’t work when I took it into store to redeem my offer
  4. The link to The Times and The Sunday Times / emusic / Digital Magazines / Knowhow movies / Skype doesn’t work
  5. How do I book my data transfer?
  6. What do I do if I loose my PDF print out?
  7. Why can’t I keep my Knowhow movies?
  8. I have a question that isn’t answered here, who can I speak to?
  9. What is the response time on my query?
  10. What if I do not receive my code?

Pre-purchase

 

1. Who is eligible to enter?

Customers that have purchased a PC or laptop priced from a Currys or PC World store or from currys.co.uk or pcworld.co.uk between 2nd August and 12th September. The customer coupon printed with purchase (or email sent 1 week later) should be retained as this includes validation number.

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2. Can I enter if I made my purchase online or by phone?

Yes - you will be sent an email within 14 days of your purchase which will contain your your validation code to register your rewards.

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3. What products are eligible?

Any PCs or laptops - Excludes tablets and iPads

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4. How do I enter?

  • 1. Purchase a PC or laptop from a Currys or PC World store or from currys.co.uk or pcworld.co.uk between 2nd August and 12th September. The customer coupon printed with purchase (or email sent within 14 days of purchase) should be retained as this includes validation number.
  • 2. Fully and correctly complete the Registration form available at www.curryspcworldrewards.com before the 12th October 2012.
  • 3. Choose your offers and follow the instructions on each page.
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5. When do I have to enter by?

Customers must enter by the 12th October 2012.

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6. Can I enter more than once?

This is fine just as long as you enter with different products i.e. you have bought 2 qualifying PCs, and enter all the relevant details to set up two accounts. You must use different email addresses.

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7. Do I have to use all of the rewards?

No - you can choose as many or as few rewards as you like.

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8. What happens if I return or refund my PC or laptop after I have registered?

Registrations will be disqualified if you cancel your order for your PC or laptop, or if you have received a refund in respect of the qualifying PC or laptop.

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9. When do rewards run out?

Each reward has different dates that they are valid. Check the terms and conditions for each reward. All rewards run until 12th October 2012 at minimum.

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10. I don’t have access to the internet, how do I enter?

In order to enter this promotion you must have access to the internet. Libraries and internet cafes offer internet access to the general public.

Post-purchase

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1. What happens if the entry page crashes while I’m completing my registration form?

In the unlikely event that this occurs your details will not be retained so you will have to fill out the registration form again.

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2. What happens if my pdf vouchers do not download?

You may need a piece of software to view pdfs. You can download this here.

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3. My printed voucher didn’t work when I took it into store to redeem my offer

The colleague can use the code underneath the barcode and enter this manually.

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4. The link to The Times and The Sunday Times / emusic / Digital Magazines / Knowhow movies / Skype doesn’t work

These rewards are managed through our partners. Each partner has contact information below.

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5. How do I book my data transfer?

Go to www.knowhow.com to find your nearest Knowhow bar to book an appointment.

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6. What do I do if I loose my PDF print out?

You can print out your voucher as many times as required, however you can only use it in store once.

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7. Why can’t I keep my Knowhow movies?

Knowhow movies is a rental service that allows you to watch the film you have chosen as many times as you like within 48 hours. You have 30 days to start watching your movie.

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8. I have a question that isn’t answered here, who can I speak to?

Please phone our Customer Service Team on: 0844 561 0000.

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9. What is the response time on my query?

The Customer Service Team will respond within 48 hours Monday – Friday.

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10. What if I do not receive my code?

If you have bought online or by phone you will be emailed your coupon code to redeem your rewards. Please check your junk mail box in the first instance. If you do not receive an email within 14 days of your purchase, please phone our customer services team on 0844 561 0000. If you bought in store, please go back to the store you purchased from.