Order & Collect in Store

If you’ve found a product you love online but want to collect from store, Order& Collect is for you.

Depending on the product, you can Order & Collect in one of two ways:

Reserve & Collect

If your local store has the item in stock, you can reserve it online to be paid for and collected in store.

Your item will be available for collection one hour after your reservation and will be held until the end of the following day.

Last Reservation Date before Christmas : Reserve by 3pm on Wednesday 24th December

Your item will be ready for collection one hour after you make your reservation.

Stores are closing at 5pm on 24th December with the exception of:

4pm: Huddersfield, Chester, Newry

4.30pm: London Holborn, London City, London Barbican, Stratford-U-Avon

Please make your reservation before 2.30pm for the stores shown above

Pay & Collect

If your local store does not have stock, you can pay online and then have it delivered to store for collection.

Your item will be sent from our warehouse to the store and will be available to collect from 5pm on your chosen day of delivery. Your product will be available to collect for 28 days after delivery.

Last Order Date before Christmas: Order by 5pm on Tuesday 23rd December*‡

The collection time on Wednesday 24th December is from 1pm to 4pm for orders placed on 23rd December.

Stores are closing at 5pm on 24th December with the exception of:

4pm: Huddersfield, Chester, Newry

4.30pm: London Holborn, London City, London Barbican, Stratford-U-Avon

Please make your reservation before 2.30pm for the stores shown above

*Order by 5pm on Monday 22nd December for delivery to our Elgin, Inverness, Inverurie and Northen Ireland stores.

‡Please note last order dates are based on normal delivery conditions, adverse weather & unforeseen circumstances may impact these dates.

Order & Collect in a few easy steps

  1. Choose your desired item and click:

    Add to basket

  2. Under How will you get this item, select Collect in store.
  3. Enter your postcode or town in the box to find the Pay & Collect options available close to you.
  4. Choose your preferred store and select:

    Proceed to checkout

Reserve & Collect

5. If you are reserving your item, fill in your details in the boxes provided and select Reserve items.

Your item will now be reserved and ready for collection after one hour.

Please make a note of your reservation number. It will look similar to 4203mJd.

Pay & Collect

5. If your item is to be delivered to store, you can either use our guest checkout, or sign-in to your account.

Select your preferred delivery option and pay using your bank or credit card by following the instructions on screen.

Your order will be confirmed and your product delivered to you within the timescale of your chosen delivery service.