REPAIR & SUPPORT PLANS
We want you to enjoy using your new satellite equipment for years to come. Your manufacturer’s product guarantee provides cover for mechanical and electrical breakdown but will be limited to a year and may not cover parts or breakdown through mishap.
One of the best ways of protecting your product now and in the future is with a Repair & Support Plan; providing peace of mind should the worst ever happen.
Alternatively, if your satellite equipment costs less than £150 you can purchase Instant Replacement. To find out more click here.
- Protection against breakdown or mishap
- We’ll fix or replace with new
- All parts, labour and call out charges covered
- Unlimited repairs
|Protection against breakdown |
Whether it’s a connection fault or freezing, if your satellite equipment goes on the blink, we’ll fix it.
| Protection against mishap |
We don’t expect you to wrap your satellite equipment in cotton wool. If your product suffers a mishap, we’ll fix it.
| Fast fix |
We’re so confident we can repair your product quickly we’ve made a promise – if we fail to fix it within 7 days you can ask for a replacement.*
|You won’t pay a penny more |
No expensive charges for parts, labour or call out – we’ll pay for them all. And if no fault is found you’ll not be charged.
|We’ll fix or replace with new |
If we are unable to repair your product, we’ll give you a brand new one.
|Unlimited repairs |
There’s no limit to the amount of repairs you can have, we’ll always be there to help.
|Request a replacement |
If your product goes wrong again after the 3rd repair, you can request a replacement.
|24/7 freephone help & advice |
From firmware issues to cable dilemmas, our team of experts at our UK based Contact Centre are on hand to take your calls, all day, every day.
|Worldwide protection |
If you take your satellite equipment with you when you move abroad and it breaks down, don’t worry, we can still help.
*7 day repair promise starts from when we collect your item or when you drop your item to one of our stores.