Returns & Cancellations

We understand that sometimes products need to be returned. It doesn't matter if your item has developed a fault, is damaged or is no longer required, we can help you out.

Christmas returns policy

For purchases made between 13/11/14 and 24/12/14, you can return the unopened product, up until 14/01/15 and we’ll refund you in full - or help you find something more suitable in exchange. Product must be in its original, undamaged packaging with proof of purchase.

Returning your product to store

Whether you bought it in store, online or over the phone, all of our products can be returned to a Currys or PC World store.

You can find the closest store to you here .

Unwanted products - read more

Faulty products - read more

Damaged products - read more

For more information, please call our Knowhow contact centre on 0344 561 1234

Returning your product online

If you purchased your product online, you can arrange a refund, exchange or repair over the phone or by logging into your account.

Unwanted products - read more

Faulty products - read more

You can do this a number of ways - read more

Damaged products - read more

Cancelling an order - read more

Returning over the phone

If you cannot make it to a store or get online, web and phone purchases can be returned over the phone. Please call 0344 561 1234 to speak to our customer services team to discuss a refund or exchange. Please have your order number to hand to speed up the process.