Shopping with PC World
Here at PC World we want to make your experience shopping with us online as easy as possible. With this in mind, here you’ll find a list of useful pages when using our site, including registering with us, how to buy online, all about your order and payments and security and peace of mind.
We’re thrilled you’ve chosen PC World and we want to make sure you’re thrilled with us.
Purchases made online and in store between 13th October 2011 and 24th December 2011 can be returned up to the 21st January 2012.
All other terms and conditions apply, see below for details.
Please choose from the following:
Returns
You purchased your product in store and would like to return it because...
You have changed your mind
If you change your mind and would like to return your product, we're happy to exchange or refund it as long as:
• The product is in its original unopened and sealed packaging
• You return it within 21 days of date of purchase
• You have proof of purchase (Original receipt, delivery note, bank statement)
How do I return my product?
Store: If you need to have your product collected (if it's too big or heavy to return to store) please call our Contact Centre on
08445 61 12 34 and we will assist you.
Phone: If you need to have your product collected (if it's too big or heavy to return to store) please call our Contact Centre on
08445 61 12 34 and we will assist you.
Exchange/Refund: We will then give you an exchange or full refund plus any delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or have been completed. Back to top
Your product is faulty
Should you suspect a fault with your product, you can:
• Read the troubleshooting section of the product manual as it may be a common problem that can be easily resolved
• Visit the Knowledge Bank at KnowHow.com for additional expert support, downloads, manuals and advice
• Call our contact centre on 08445 61 12 34 and depending on the product, we may be able to help you solve the problem over the phone
If the problem can't be resolved:
Don’t worry, if your product develops a fault within 21 days, we’ll always offer you the choice of an exchange or full refund, provided you have proof of purchase (receipt, delivery note, bank statement).
Most products come with at least a 1 year guarantee, so if your product develops a fault after 21 days and within the remaining guarantee period we will firstly offer you a prompt repair service. If a repair service isn’t available for your product will offer you a suitable replacement.
How do I return my product?
Store: You can return the product to one of our stores with proof of purchase.
Phone: If you need to have your product collected )it it's too big or heavy to return to store) please call our Contact Centre on
08445 61 12 34 and we will assist you.
Exchange/Refund: We will then give you an exchange or full refund plus any delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or have been completed.
So how do I get my faulty product repaired?
Store: You can return the product to one of our stores with proof of purchase.
Phone: If you need to have your product collected )it it's too big or heavy to rettrn to store) please call our Contact Centre on
08445 61 12 34 and we will assist you.
Your product is damaged
How do I return my product?
Store: You can bring your damaged product into one of our stores with proof of purchase within 48 hours of delivery and we will process an exchange or refund for you.
Phone: If you need to have your product collected (if it’s too big or heavy to return to store) please call the Contact Centre on
08445 61 12 34 and we will assist you.
Returns
You bought your product online or by phone and would like to return it because...
You have changed your mind
If you change your mind and would like to return your product, we're happy to exchange or refund it as long as:
If it is within 7 working days* from the day of delivery:
• Following Distance Selling Regulations, we will accept items back even if you have opened the goods to inspect them
• Your return is within the above time frames and you have proof of purchase (receipt, delivery note, bank statement)
• The goods are in 'as new' condition and returned in the original, undamaged packaging along with accessories and free gifts received with it
• The product has not have been used or installed or had any data inputted. Whilst the goods are in your possession you must take reasonable care of them and not use them
• DVDs, CDs, memory cards and software must be sealed
*Working days means all days other than Saturday, Sunday and public holidays.
If it is over 7 working days* from the day of delivery:
• The product is in it’s original unopened and sealed packaging
• You return it within 21 days of delivery date
• You have proof of purchase (Receipt, delivery note, bank statement)
*Working days means all days other than Saturday, Sunday and public holidays.
How do I return my product?
There are three ways you can return your purchase:
1. Online: Via the Contact Us facility on the Customer Services page
2. Phone: By calling our Contact Centre on 08445 61 12 34 with your order reference number and delivery details to hand
3. Store: You can also return your product to one of our Currys or PC World stores with proof of purchase, bringing the card you paid with so we can credit it
You product is faulty
If it is within 7 working days* from the day of delivery:
• Read the troubleshooting section of the product manual as it may be a common problem that can be easily resolved
• Visit the Knowledge Bank at KnowHow.com for additional expert support, downloads, manuals and advice
• Call our Contact Centre on 08445 61 12 34 and, depending on the product, we may be able to take you through a telephone diagnostic to make sure it is not a problem that can be resolved quickly
If the problem cannot be resolved:
Don't worry, if your product develops a fault within 21 days, we'll always offer you the choice of an exchange or full refund, provided you have proof of purchase (receipt, delivery note, bank statement).
Most products come with at least a 1 year guarantee, so if your product develops a fault after 21 days and within the remaining guarantee period we will firstly offer you a prompt repair service. If a repair service isn’t available for your product will offer you a replacement product.
How do I return my product?
There are three ways you can return your purchase:
1. Online: Via the Contact Us facility on the Customer Services page
2. Phone: By calling our Contact Centre on 08445 61 12 34 with your order reference number and delivery details to hand
3. Store: You can also return your product to one of our Currys or PC World stores with proof of purchase, bringing the card you paid with so we can credit it
Refund: Once we have determined there is a fault we will then give you a full refund for the cost of the product plus the delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or have been completed. Refunds take 5-7 working days to be credited to your payment card.
How do I get my faulty product repaired?
There are three ways to get your faulty product repaired:
1. Online: Via the Contact Us facility on the Customer Services page
2. Phone: By calling our Contact Centre on 08445 61 12 34 with your order reference number and delivery details to hand - we'll resolve the fault by arranging the prompt collection and repair of your product
3. Store: You can also bring your faulty product into one of our stores with proof of purchase and we will help resolve the fault by arranging the prompt repair of your product
Your product is damaged
How do I return my product?
Phone: Please call our Contact Centre within 48 hours on 08445 61 12 34 and we’ll arrange collection free of charge.
Exchange/Refund: We will then give you an exchange or full refund plus any delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or have been completed. Refunds take 5-7 working days to be credited to a payment card.
Back to topCancellations
If you've changed your mind about the item you've purchased and want to cancel your order before your delivery - no problem.
There are two ways you can cancel your delivery:
1. By phone: Just call our contact centre on 08445 61 12 34 and we’ll discuss the cancellation with you and whether you’d prefer to have an alternative product sent to you, or a refund.
2. Online(Good bought online only): You can also cancel your order online via the Contact us facility on the Customer services page.
Step 1 - Click the ''Contact us'' button and log in with your details
Step 2 - Select ''Cancellations & Refunds'' from the drop down menu
Step 3 - Select ''I would like to cancel all or part of my order''
Step 4 - Select the relevant order reference number from the drop down menu
Step 5 - Enter the product name and tell us what you would like us to do in the comments box and then submit your request.
Exchange/Refund: We will then give you an exchange or full refund. However, we do have the right to retain any charge paid for services which have already begun or have been completed. Refunds take 5-7 working days to be credited to a payment card.
