- These Terms and Conditions >
- Our contract after you have ordered >
- Prices and payments >
- Restrictions - age requirements and limits on orders >
- Delivery and installation services >
- Delivery >
- Disconnection of your old appliances >
Terms and Conditions
We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information we can (but not too much) about your online transactions so that you completely understand the whole process, from order to delivery and beyond. It’s really important to us that your online shopping experience meets expectations, so please spend a few minutes and read on. You’ll need to accept our T’s & C’s every time you make a purchase – they might change from time to time, so do check the date at the top of the page.
Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) apply to purchases made in one of our stores.
Our contract after you have ordered
Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. You’ll then receive an email headed ‘Order Acknowledgement’ recognising receipt of your order. We will then send a further email headed ‘Order Confirmation’ and this is when our contract with you begins. This second email also lets you know how your products will be delivered to you. If we have to cancel all or part of your order for any reason, we will email you to let you know.
If you choose our Reserve and Collect service you will be given a reference number and details of your order. You will not be asked to pay until you collect the goods from your chosen store.
Because all Reserve & Collect sales take place in our stores, sales are subject to the normal in-store terms of sale, statutory rights and the Manager''s discretion. Just take your Reserve & Collect print out and/or reference number with you and our store will sell you the goods at the website price or store price, whichever is cheaper.
Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.
Prices and payments
As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery or installation. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.
When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.
Restrictions - age requirements and limits on orders
Some of our products have a minimum age requirement (computer games for example), and by ordering you are confirming that you are of the required age. Your age may be checked using an approved age verification service.
Please note that we are only able to accept orders for a maximum of 2 PAYG mobile phones.
Delivery and installation services
You’ll find all the finer details about our delivery, installation and recycling services in our Customer Services section.
n short, small items, such as ipods, software, small kitchen appliances and so on are usually delivered by courier or by post, generally within 3 days to UK addresses only. Please note that overseas customers are not able to claim VAT refunds on deliveries to a UK address.
A courier delivery lets you track your order by clicking on the link from your confirmation email. If your item is being delivered by Royal Mail you will be unable to track delivery but you should expect it within 3 days.
We will notify you of the delivery method we are going to use when we send you the order confirmation email. If you buy a number of items it is possible that you’ll receive your goods separately.
Large products, such as plasma TVs are usually brought to you by our own home delivery service. We offer the option of purchasing a 4 hour delivery slot to suit you, or an all day delivery option which is free of charge. We also offer next day delivery options for large kitchen appliances over £249 and TVs 40" and over, subject to availability. For large products we will inform you about delivery dates as part of the order process. We deliver to the mainland UK and the following islands: Isle of Skye, Isle of Sheppey, Anglesey and Isle of Wight. Unfortunately we cannot deliver to the Channel Islands, Western Isles or Isle of Man. We cannot deliver small or large items to BFPO (British Forces Post Office) addresses.
Disconnection of your old appliances
You’ll need to have safely disconnected your old appliance prior to our arrival unless you have chosen one of our installation services for your new product. Gas and dual fuel cookers must be disconnected by a Gas Safe registered engineer and mains wired electric cookers should only be disconnected by a qualified person.
For most large products we can take away your old appliance for you when we deliver your new one. This service is completely free and will be offered to you during the order process.
Missing, damaged or incorrect orders
We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all of your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can contact us Via the Contact Us facility on the Customer Services page or telephone 08445 61 12 34. In the unlikely event that the product is faulty, please follow the instructions in the delivery documents.
Returns/cancellations and after sales policy
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 21 days after delivery.
Following the Distance Selling Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you return your goods within 7 working days* from the day after delivery. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used or installed or have had any data inputted. Whilst the goods are in your possession you must take reasonable care of them and not use them. DVDs, CDs, memory cards and software packaging must still be sealed. If you want to return a Software Product Activation Key card which is not faulty, the silver strip on the back of the card must be fully intact as new.
* Working days means all days other than Saturday, Sunday and public holidays. You need to return the goods to store, or contact us within the 7 working day period – see three options below.
There are three ways to refund/cancel your purchase:
- You can return the product to one of our stores with your receipt, bringing the card you paid with so we can credit it
- You can cancel your order via the Contact Us facility on the Customer Services page
- By phoning us on 08445 61 12 34 with your order reference number and delivery details to hand
We will then give you a full refund for the cost of the product plus the delivery charge paid. However we do have the right to retain any charge paid for services which have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card.
We cannot refund/cancel your purchase:
- If you return your product to a store without proof of purchase
- There is a contract for services with the product and you have started using the services; this would include, for example, a mobile phone subscription
- The seal has been broken on any DVDs, CDs, memory cards or software, including games, or on any personal hygiene products such as shavers
- If the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed
- The goods were a special order to your specification
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
You always have the option of an exchange or refund if the fault occurs within 21 days of delivery. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault.
For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.
If a DVD, CD, or software item is faulty under guarantee we will happily exchange it for the same title or offer a refund.
You can either return the product to a PC World store or phone After Sales on 08445 61 12 34 to arrange for collection. After Sales is open from 9am to 8pm, Monday to Friday, and from 9am to 5pm, Saturday and Sunday. Refunds for faulty goods include the applicable delivery charge and you will not be charged for collection. Replacement goods are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges are covered by guarantee for 3 months after delivery.
Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect goods from you it will be at our cost.
*Often repairs will be carried out by the manufacturers’ own service teams with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair centre when you call us, please be assured we are not fobbing you off. If you’re not happy with their service we urge you to let us know.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT.
We, our Group of companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the PC World website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
PC World is a trading name of DSG Retail Limited, Maylands Avenue, Hemel Hempstead, Hertfordshire HP2 7TG, registered in England No. 504877, VAT No. 226 659 933.