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Collect@Store

Collect@Store allows you to see which stores have your product in stock and ask for it to be reserved for you to collect, saving money and time on delivery. You will then have until the end of the next trading day to collect and pay for your items from your nearest PC World store.

Where We Deliver

Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, for some larger items, the Isle of Man, Anglesey, The Scilly Isles and the Scottish islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox).

Delivery Charges

Our delivery charge depends on the type of product ordered and whether you choose standard delivery (7 working days), or a premium. You only pay one delivery charge, irrespective of the number of products ordered. If you order two or more products which fall into different categories, the higher charge applies. The applicable standard delivery charge is shown on each product page and all charges will be visible before submitting your order . There are additional charges if you choose a premium delivery service. You will always be able to see all applicable charges before submitting your order.

Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day. For next week day delivery (if available) please order before 10:00am.

Small Products – e.g. laptops, PC’s, cameras, GPS.

Standard Postal and Courier Deliveries, normally 7 Working Days. Standard postal and courier deliveries should arrive within 7 working days of placing your order (to be safe, please allow a little extra during busy sales periods).

Premium Courier Delivery Services

If you choose a product which is delivered by courier, you may be offered the option of paying a small extra charge for a premium delivery service. In this case, your product will be delivered on the date and during any time slot specified. Premium delivery is not available for products delivered direct from the supplier. All deliveries must be signed for.

If we are sending your product by courier, our third e-mail to you will contain a link to the courier's website, and a parcel number, so that you can track your order right to your doorstep. Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.

Large Products – e.g. TV’s

Our Home Delivery Service - normaly 7 Days If you choose a product which is delivered by our home delivery service ( excluding items delivered direct from supplier) you will be able to choose preferred delivery dates when you order. We will make every effort to deliver in line with your preferences. We will contact you beforehand to confirm the delivery date and, if possible inform you if you have an morning or afternoon delivery slot.

Supplier Home Delivery

Products marked with a van logo are delivered direct from the supplier, subject to availability. Some are made to order. Some can only be delivered to mainland Great Britain addresses. You will be contacted by phone or email to confirm precise details. As a rule of thumb, please allow up to 28 calendar days for delivery, unless product page says otherwise.

IMPORTANT

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control ( eg. problems obtaining authorisation for your payment ) and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Please allow extra time for deliveries to Scottish islands or if you apply for credit (we need to receive your signed application form back before we can process your order; this can add 7 working days). We will notify you which delivery method we will use when we send you our third e-mail. Very occasionally different products in the same order may be delivered separately.

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