24/7 HELP & ADVICE
We’re always here to help with our 1-year 24/7 Help & Advice service. If you’ve got a technical problem, you can call our exclusive Freephone number and speak to our UK-based experts any time of day or night, every single day of the year.
It doesn’t matter what you’re calling about as 24/7 Help & Advice covers the majority of technology. And we don’t limit you to just one device – whether you’re having issues with anything from your Television to Wi-Fi signal, we’re ready to help, solve problems and give advice to get things working again.
If you’re having computer trouble, we can take control over the phone with our advanced “remote fix” system. We’ll share control of the mouse with you and take you through the solution step by step. Help, advice and solutions, 24/7, 365 days a year.
"I just cannot fault this service. The advisers are VERY knowledgeable, always courteous, and nothing ever seems too much trouble."
Midhurst, West Sussex
Here’s a table to show the key benefits of each plan:
|Use for almost any device you own
The service covers YOU , so we’ll help with almost any device you’re using (see products covered tab above).
|We've got you covered
From wireless woes to Windows worries, TV trouble or tablet trauma, we’re always on hand to solve your queries.
|Call our UK-based Freephone number – 24/7, 365 days a year
Our experts are all based in the UK, the call is free to members, and the line is open all day and night, every day of the year. Call anytime!
|Over 80% of all computer problems solved right away
Whether you’re using a PC or a Mac, our experts can fix most computer issues on the first call.
With our state-of-the-art technology, if you’ve got a computer problem we can share control of your mouse and guide you through the solution. You can go hands free and let us do all the tricky bits!
|“How To” advice
Need a hand? We can talk you through everything from setting up your virus scanner to backing up your files online. We’ll help no matter how simple or complex your question.
Here’s a list of products we cover:
- Computers, including Windows, OS X, Chromebooks, Android, Tablets, eReaders, Laptops, Desktops, Ultrabooks and Netbooks
- Flat Panel TVs, including small screen, Plasma, LCD, LED, Smart TV and 3D
- DVD and Blu-ray players
- Home theatre audio kits
- AV / Home Cinema cabling, such as HDMI
- Digital Cameras
- Set Top Boxes
- MP3 Players
- Hi-Fi and Audio systems
- Games Consoles
- Streaming Media devices, such as Apple TV and Boxee
- Home phones (DECT phones)
- Sat Nav systems
Lean on our experts for guides, tutorials, hints, tips and much more.
Find out more
Did you know that help is at hand in other ways too? An absolute goldmine of information, the Knowledge Bank has over a thousand articles on everything to do with your products and the latest technology.