5 year guarantee included


A 5 year guarantee is included on a range of premium TVs at PC World. Just look out for the 5 year guarantee logo. The guarantee includes:

  • Protection against mechanical or electrical breakdown
  • We'll fix it or replace it
  • Just one number to call 0844 561 1234

View all TVs with 5 year guarantee included


  • In the event of a mechanical or electrical breakdown, we will provide a repair service. Your product will be repaired as many times as necessary without charge, up to the cost of the original purchase price paid for the product
  • If the fault with your TV cannot be fixed over the phone when you call, we will discuss with you available time slots for us to visit
  • If the product cannot be repaired, we will replace it with a TV of equivalent specification. If we don't have an equivalent product, we'll discuss an alternative solution with you and we'll always do our best to make sure that you are satisfied with the outcome


  • Damage due to mishap
  • Protection for TVs if used for business

View more details on exclusions


You will receive your guarantee confirmation with your receipt when you purchase your TV in store or by email if you place your order online.


The table below compares the benefits of a 5 year guarantee and a Care Plan. A Care Plan not only supports your product against breakdown, it also offers a wide range of additional benefits.


Protection against breakdown
Whether it's a scrambled screen or connection fault, if your TV goes on the blink, we'll fix it.

Protection against mishap
We don't expect you to wrap your TV in cotton wool. If your TV suffers a mishap, we'll fix it.

Fast fix
We're so confident we can repair your TV quickly we've made a promise - if we fail to fix it within 14 days you can ask for a replacement.1

You won't pay a penny more
No expensive charges for parts, labour or call out – we'll pay for them all. And if no fault is found you'll not be charged.

We'll fix or replace with new
If we are unable to repair your TV, we'll give you a brand new one.

Unlimited repairs
There's no limit to the amount of repairs you can have, we'll always be there to help.

Request a replacement
If your product goes wrong again after the 3rd repair, you can ask for a replacement.

Loan TV to keep you going
We don't want you to miss out on your favourite programmes. If your TV needs to be sent away for repair, you can request a loan TV.

24/7 freephone help & advice
From connection issues to picture problems, our team of experts at our UK based Contact Centre are on hand to take your calls, all day, every day.

Worldwide protection
If you take your TV with you when you move abroad and it breaks down, don't worry, we can still help.


A Care Plan provides support for your product. To help you make an informed decision before purchase, we first want to make sure you understand your rights as a consumer.


You don't have to buy a Care Plan at the same time as you purchase your new product. You have up to a year to decide.

If you change your mind, you can cancel your Care Plan whenever you like.

Your Care Plan is provided by DSG Retail Limited, part of the Dixons Retail plc Group. In the event that DSG Retail Limited ceases trading there is no dedicated financial backing.

If we issue a product replacement voucher your Care Plan will end and a pro rata refund Care Plan voucher will be supplied for the remaining duration of the Care Plan (does not apply to Pay Monthly). The provision of repairs, instant replacements or other services will not cause your Care Plan to end.

Other suppliers such as your product's manufacturer may offer an alternative support service. Your household insurance may provide some protection for your product.

There are statutory rights in place that apply to faulty goods. You can find advice on those rights from the Citizens Advice Bureau.

Compare prices of extended warranties for domestic electrical goods at www.compareextendedwarranties.co.uk from any internet enabled mobile device, smartphone, PC or laptop.


A Care Plan offers you additional benefits compared to a 5 year guarantee, as shown above. If you choose to upgrade to a Care Plan on a TV with a 5 year guarantee, you have the option to either make a one-off payment or to spread the cost by paying monthly. The following table gives you both price options.

£751 - £1000 £169 £4.00
£1001 - £1250 £189 £5.00
£1251 - £1500 £229 £6.00
£1501 - £2000 £269 £7.00
£2001 - £2500 £349 £8.00
£2501 - £7000 £399 £9.00
All prices correct at time of print 01/05/14. All offers subject to availability. Calls charged at 5p per minute from a BT landline, calls from other networks’ may vary. 1. 14 day repair promise starts from when we collect your item or when you drop your item to one of our stores.

Call our UK Contact Centre on 0844 561 1234 or visit us in store for more information.