Do I have to be there to sign for delivery?
Yes. All deliveries require a signature to confirm you’ve received your order correctly.
When do you deliver?
For large-screen TVs, we deliver to most areas 7 days a week (except Easter Sunday, Christmas Day, Boxing Day and New Year's Day)
For small items, a courier delivers on our behalf to most areas 7 days a week (except Easter Sunday, Christmas Day, Boxing Day, New Year’s Day and other bank holidays).
Do you deliver to my postcode?
We deliver to all mainland UK addresses (including Northern Ireland), and we also deliver to some UK islands. Please check the Where We Deliver section on this page to find out more details.
My order hasn’t arrived yet; where is it?
You can track the delivery of a large-screen TV you’ve ordered via Team Knowhow Track It , and of a small item by the courier's online tracking system. Please check the Track Your Order section on this page to find out more details.
We do everything we can to ensure our delivery times are met, but sometimes delays do occur due to traffic, accidents or unforeseen situations. We’ll let you know if we become aware of an unexpected delivery delay, or you can contact our UK Contact Centre on 0344 561 1234.
What if I miss the delivery?
For large-screen TVs
We’ll attempt to contact you at the time of delivery and will wait a few minutes for you if you’re nearby. If the delivery is missed, we’ll leave a delivery card to let you know we came. At no extra charge, you can re-book a delivery date that suits you by contacting our UK Contact Centre on 0344 561 1234.
For small items
Unless you’ve ordered for same-day delivery, the courier will:
- Leave a delivery card and send you a text to let you know the delivery was missed
- Usually try to deliver again the following day, or you can follow the instructions on the delivery card to re-arrange another delivery date at no extra charge
- Possibly deliver to your neighbours; please see the delivery card left to you
For small items ordered for same-day delivery, your order will be cancelled and you’ll need to re-order.
Can you deliver a large-screen TV on the same day I order?
If you’re in a hurry, why not choose our 'Reserve & Collect' service? Simply reserve the model you like online and collect it from your local PC World or Currys PC World store. Your item will be available for collection 1 hour after your reserve it.
Can I change my delivery date or address after I placed an order?
For large-screen TVs, you can change the delivery date by calling our UK Contact Centre on 0344 561 1234.
For small items, if you choose a future delivery date and time to suit you, you'll receive a text from the courier the night before delivery is due. To switch delivery date, simply reply with a new one.
Unfortunately, we’re unable to change your delivery address to a different one after an order is placed.