600 engineers nationwide Over 2,000 repairs a day 3 months guarantee 3 months guarantee


We want you to enjoy using your new DVD player, Blu-ray player or home cinema for years to come. Your manufacturer’s product guarantee provides cover for mechanical and electrical breakdown but will be limited to a year and may not cover parts or breakdown through mishap.

One of the best ways of protecting your product now and in the future is with a Repair & Support Plan; providing peace of mind should the worst ever happen.

Alternatively, if your DVD player, Blu-ray player or home cinema system costs less than £150 you can purchase Instant Replacement. To find out more click here.

Key benefits:

  • Protection against breakdown or mishap
  • We’ll fix or replace with new
  • All parts, labour and call out charges covered
  • Unlimited repairs


Protection against breakdown
Whether it’s a stuck disc or freezing, if your DVD player, Blu-ray player or home cinema goes on the blink, we’ll fix it.
Protection against mishap
We don’t expect you to wrap your product in cotton wool. If your product suffers a mishap, we’ll fix it.
Fast fix
We’re so confident we can repair your product quickly we’ve made a promise – if we fail to fix it within 7 days you can ask for a replacement.*
You won’t pay a penny more
No expensive charges for parts, labour or call out – we’ll pay for them all. And if no fault is found you’ll not be charged.
We’ll fix or replace with new
If we are unable to repair your product, we’ll give you a brand new one.
Unlimited repairs
There’s no limit to the amount of repairs you can have, we’ll always be there to help.
Request a replacement
If your product goes wrong again after the 3rd repair, you can request a replacement.
24/7 freephone help & advice
From firmware issues to cable dilemmas, our team of experts at our UK based Contact Centre are on hand to take your calls, all day, every day.
Worldwide protection
If you take your DVD player, Blu-ray player or home cinema with you when you move abroad and it breaks down, don’t worry, we can still help.

*7 day repair promise starts from when we collect your item or when you drop your item to one of our stores.

View the Repair & Support plan price guides

Protect your product with a Repair & Support Plan:

Just add a Repair & Support Plan to your order at the checkout