REPAIR & SUPPORT PLANS
We want you to enjoy using your new laptop for years to come. Your manufacturer’s product guarantee provides cover for mechanical and electrical breakdown but will be limited to a year and may not cover parts or breakdown through mishap.
One of the best ways of protecting your laptop now and in the future is with a Repair & Support Plan; providing peace of mind should the worst ever happen.
With a Repair & Support Plan you’ll benefit from a 14 day repair promise, unlimited repairs and a loan laptop to keep you going. You have the option to pay once for 2 or 3 years protection or you can choose to pay as you go.
- Protection against breakdown or mishap
- We’ll fix or replace with new
- All parts and labour charges covered
- Loan laptop to keep you going
Ask yourself these few simple questions:
Will you take your laptop out of the home or abroad often?
Will you be storing lots of work or personal information on your laptop?
Do you sometimes eat or drink when you are using your laptop?
If required, would you want an experienced engineer to fix your laptop?
If your answer is yes to any of the above, don’t leave things to chance. A Repair & Support Plan will give you the assurance you need should anything go wrong.
|Protection against breakdown |
Whether it’s a keyboard malfunction, motherboard failure or hard drive meltdown, if your computer breaks, we’ll fix it.
| Protection against mishap |
We don’t expect you to wrap your laptop in cotton wool. If your product suffers a mishap, we’ll fix it.
| Fast fix |
We’re so confident we can repair your laptop quickly we’ve made a promise – if we fail to fix it within 7 days you can ask for a replacement.*
|You won’t pay a penny more |
No expensive charges for parts, labour or call out – we’ll pay for them all. And if no fault is found you’ll not be charged.
|We’ll fix or replace with new |
If we are unable to repair your product, we’ll give you a brand new one.
| Unlimited repairs |
There’s no limit to the amount of repairs you can have, we’ll always be there to help.
| Request a replacement |
If your product goes wrong again after the 3rd repair, you can request a replacement.
|Loan laptop to keep you going |
We don’t want your life to be put on hold. If your computer needs to be sent away for repair, you can request a loan laptop.
| 24/7 freephone help & advice |
From wireless woes to Windows worries, our team of experts at our UK based Contact Centre are on hand to take your calls, all day, every day.
| Computer healthcheck every year |
To keep your computer running up to speed and to maintain its performance, you’re entitled to an annual computer healthcheck.
| Virus & spyware removal |
If you suspect your computer has a virus, bring it into a store and our experts will run a comprehensive scan to remove it.
| Data recovery |
Whether you’ve lost a precious file, photo or everything on your hard drive, our Team Knowhow experts will attempt to retrieve and restore it.
| Worldwide protection |
If your computer breaks down whilst you’re abroad, don’t worry we can help.
*7 day repair promise starts from when we collect your item or when you drop your item to one of our stores.
* Home collection is subject to availability