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Track my order

FAQs

Where is my order? My order hasn’t arrived yet

You can track the progress of your delivery via Knowhow Track It if you’ve purchased a large-screen TV or through the courier's online tracking system.

We do everything we can to ensure our delivery times are met but sometimes delays do occur due to traffic, accidents or unforeseen situations. We’ll let you know if we become aware of an unexpected delay, or you can contact our UK Contact Centre on 0344 561 1234.

What if I miss the delivery?

For large-screen TVs
We’ll attempt to contact you at the time of delivery and will wait a few minutes for you if you’re nearby. If the delivery is missed, we’ll leave a delivery card to let you know we came. At no extra charge, you can re-book a delivery date that suits you by contacting our UK Contact Centre on 0344 561 1234.

For small items
Unless you’ve ordered for same-day delivery, the courier will:

  • Leave a delivery card and send you a text to let you know the delivery was missed
  • Usually try to deliver again the following day, or you can follow the instructions on the delivery card to re-arrange another delivery date at no extra charge
  • Possibly deliver to your neighbours; please see the delivery card left to you

For small items ordered for same-day delivery, your order will be cancelled and you’ll need to re-order.

Can I know the approximately delivery time on the day of delivery?

We’ll always keep you up-to-date on the status of your delivery. Please provide your mobile number as your main number, we can give you delivery and order updates via text message.

If you order a large-screen TV, we’ll let you know the approximate delivery time of your order via text. You can find the same information online using our Team Knowhow Track It service.

If you’re ordering a small item, on delivery day you’ll receive a text detailing your delivery time slot (unless you’re ordering for free delivery).


Large-screen TVs (Excluding extended range products delivered from the manufacturer)

You can track your order online using our free Team Knowhow Track It service. All you need is your reference number (found on your order confirmation email), postcode and telephone number.

If you’ve chosen free standard delivery for a large-screen TV, you can find out the expected time of your delivery after 9pm the night before your confirmed delivery date. Simply go to Team Knowhow Track It and enter your details to view the delivery schedule. Please note: In some instances, the information for your delivery may not become available until after 10pm.


Small items

A courier will deliver your small item order on our behalf. You can track your delivery by clicking on the link in your order confirmation email; this will take you to the courier website. The order confirmation email is sent just before your order is dispatched.

If you select free standard delivery, your order will be delivered within 5 working days and you can track your order on the courier website.

On delivery day, you’ll also receive a text telling you an approximate delivery time (unless you ordered for free delivery).

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